Having ordered a ups (uninterruptible power supply) online for next day delivery (and paid extra for this), listed as in stock and having recieved the emails - your order is being processed - your order has been despatched, I waited for it to arrive. two days later i chased to be informed that the item hadn't been despatched, but would be delivered next day. I cancelled the order and went to a shop. Who knows what the service is usually like, but as a regular buyer of equipment for our business, based over four sites our first experience is probably the last. Bet this review doesnt make it online!