After raising concerns with imminent reboot of server to apply changed SSL3 settings the issue with booting server was found to be due to "degraded raid" - I had payed support to resolve and now the server will not boot at all and I'll need to migrate to a new server but also URGENTLY need to recover live data from the disk of the dead one.
Posted 2 years ago
Hi Dave, thank you for taking the time to provide us with some feedback.

We can understand your frustration with what has happened and I'm sure you'll appreciate that things can go wrong from time to time although we do all we can to avoid this type of scenario from happening.

Let me assure you we will do our very best to deal with this issue on your behalf and resolve any problems that have arisen as a result of the problems you have experienced with degraded RAID.

I will personally investigate what has occurred and ensure a quick resolution is found that you will be satisfied with.

We will also implement any other suggestions you may wish to share with us to avoid a reoccurrence of the same happening at some point in the future, to you, or any of our other valued clients.

I will raise a ticket with our customer service team to deal with this as a matter of urgency.
Posted 2 years ago
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