"Absolutely awful customer service. I called weeks after placing my order because the order hadn’t arrived, and they informed me that the order was never actually routed through their warehouse because of an internal mistake. They then mistakenly shipped the order to an incorrect address halfway across the country. They also refused to provide any refund other than the shipping cost, which is completely unacceptable and would be unheard of at other retailers. Buyer beware - buy your gear elsewhere!"