I bought a red Nespresso Machine last year before Thanksgiving. It did not work. I worked with a woman from Nespresso trying to fix the machine. Something to do with air in the lines. After an hour I said I am sending it back. I told her something brand new should not have to be worked on for a defect. She was not very nice after that. Told me I had to contact UPS to pick it up. Did everything I was suppose to do. Nespresso said they received an empty box. Called UPS to open an investigation. Nespresso would not call them back. Called Nespresso back several times. They finally told me I had to call my credit card company!?!? UPS has done nothing either. Bottom line Nespresso sold me a defective machine. They did not want me to return it. Fishy?!? I think so. Every time I have called Nespresso it has been a hassle to talk to anyone to get my money back plus they always want to talk about air in the lines. So never buy from them directly. I bought one 5 years ago from William Sonoma and did not have ANY problems with it. I am so disgusted with this company.