We visited your Bluewater Boutique today. Requested to sample one of the Vertuo expressos. The assistant could not have been less interested and was very unprofessional. My expresso was served in a large cardboard cup. Of course this is totally inappropriate and wasteful and expresso tastes rank from a huge paper cup. My husband requested a cappuccino whic again was served in a huge paper cup and instead of hot frothy milk , the assistant just poured a huge amount of ice cold milk on top. When this was questioned she offered to make another one again in drinkable because it was basically a huge cup of milk so the cofffee could not be tasted at all. Before my husband could say anything she just walked off leaving him standing there. If. Had not been a nespresso consumer for many years and if this had been our first experience of nespresso , there would have been no way that I would have purchased these very expensive capsules!!!! Anyway, I like my coffee so I purchased my usual favourite capsules but only six sleeves of Diavolito was in stock. Additionally, I requested recycling bags and these were also omitted from my order as I found out on unpacking my bag. This is really very disappointing and not at all what I would expect from this premium brand!