I ordered my goods early in the morning and realised I didn’t require what I’d ordered later in the day after advice from a friend. The order was unfortunately already picked and packed, ready for collection when I called to ask if I could cancel later in the afternoon - so fast . It was waiting for the courier to collect ! Despite the obvious hassle that I must have caused, it was handled in the most friendly and professional manner by the call handler who cancelled the order, she could easily have said it was too late etc. I did anticipate or even expect a cancellation fee but received a full refund a few days later. Thank you for your understanding and patience and I would recommend your company purely based on your customer service and honesty alone.