Hello Oli, Just wanted to Thank You for your customer focus and very helpful attitude last week when I made contact online to order a bag of Ballast and cement.. The whole online / chat process was very effective ,with the additional ability to chat was a great idea ( i.e. from a customer point of view goining that extra mile made ordering process simple and easy). I recieved my items today as promised. The driver was very friendly and helpful. I will certainly spread to news to my friends and colleagues. Keep the good work up,you are a good ambassador for your company - a Very Satisfied customer 100%. Take Care and Stay Safe. Rgds Cliff (from C'ford)