Reference 1103230 We bought a house in Bangor for £150k in 2007 on a 100% interest only mortgage with my Dad as guarantor to increase the amount we could borrow. The property market then crashed and we were left in a significant amount of negative equity. A couple of years later, we moved to England and rented out the house so we could continue to pay the mortgage. As the rent from the house didn't cover the mortgage we had to pay extra each month. However it was clear the house prices weren't going to increase to anywhere near what we bought the house for, so we were paying money for a mortgage that was going nowhere. We were also stuck renting a house in England and couldn't see a way out. We came across Negative Equity NI through an internet search and from the outset they were reassuring and very professional. They gave us confidence that they had dealt with this type of situation before and that they could help us move on. We were really worried about the bank going after my Dad's assets but Negative Equity provided advice on this too. They were honest from the beginning about how long the process could take and this was accurate (2 years) but it was worth the wait. We did have to stop paying the mortgage and hand the keys back which has affected our credit rating, but the bank left us with no other option and at least we can now move on. When the house was sold, the negative equity was almost £90k. We paid a lump sum of £19k to settle the account and the rest of the debt was written off. The day Lesley rang to tell us this news was just amazing. It is such a relief to be out of the situation we were in and means we can move on with our lives. Thank you for everyone at the CD Fairfield team who helped us.