I purchased what I believed was a Fenix 3 HR watch as was described in the listing ,however on receipt it was the Fenix 3 without the built in heart rate monitor. When I emailed them they didn't even acknowledge my email . When I involved Ebay they then were rude and threatening in their emails . They did not pay the return postage and I ended up £15.45 out of pocket .Do not use this company they are awful and have the worst customer service I have ever experienced. Not to mention the fact that they advertise the wrong model and that is illegal under the sale of goods act .