I would genuinely leave zero star if I could. Do not use this company, their customer services is slow and their policies are ridiculous. I placed an order with Navabi and was notified the next day that it had been despatched giving me a tracking number for DPD. When checked the tracking data stated that whilst DPD had received the parcel data they had not yet received the parcel. I waited nearly 2 weeks and they status didn’t change so I raised a query with Navabi as to where my item was. The responded 2 days later saying they would look into it, when no response came I chased again to be told the parcel was lost. I was told that if I wanted a replacement I would have to reorder myself, and even worse if I wanted my money back for the lost item, I would have to go through the hassle of downloading and filling in a document, then scanning and returning to obtain a refund. The form was an oath of trust to prove I hadn’t received the parcel! I refused to do this as the parcel clearly never even made it to the courier and that can be seen by the tracking data. I have been told unless I do this I am not getting a refund. I find the whole process prosperous, that I have to go to trouble to get my money back, when the parcel has never even left their warehouse to arrive with their courier! I will never use this company again.