Thankfully I have never had to deal with such awful customer service before. As soon as I possibly can, I will be going else where. It appears I'm not the only person who has had countless issues with them either. Trust Pilot has given them a 1* as well. In my personal experience they have absolutely no compassion what so ever, and are incredibly unhelpful when trying to explain a situation to them. The standard response is, terms and conditions, what do you want us to do about it? You try to explain that your circumstances have changed and you want to ensure you pay them back what you owe them, they fob you off.