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"Utterly, utterly disgusting customer experience. Organised a friends holiday meaning a lot of people transferring me money to pay for the trip. Some gave me cash. The bank fraud 'experts' froze my accounts, asked endless amounts of question, during which time I could not access money in my account. When visiting various branches I was laughed out of the bank who simply said "we will contact you vis letter". Letter comes and tells me that all of my accounts are CLOSED PERMANENTLY. So I have been a customer for over 15 years, and now I have been kicked out of my own bank account for "unusual activity" on my account. The bank will not communicate with me to explain why this decision was made and simply gave me 60 days to find somewhere else to bank! I warn anyone that is thinking of joining this laughable transaction to think again and go elsewhere. Unless of course you enjoy being treated like that piece of you know what on the bottom of your shoe."
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Posted 2 months ago
Natwest is rated 1.89 based on 131 reviews

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Alice, Customer Support