"Tried to make a simple transfer of £2000 from my select account to my instant
saver. Answered all the security questions correctly but then got transferred
to the fraud department! Got bombarded with stupid irrelevant questions and
got one wrong which I then tried to correct. No chance, they have blocked my
account and I have to go into my branch to identify myself to get it unblocked.
I'm 75 and been with them for years, disgraceful and wrong is my opinion. I
am referring this to the Ombudsman and switching banks in any event,"