"Ever since I started banking with Natwest, there is money keeping disappearing from my account. This money cannOT be accounted for on the statement ut will completely vanish. My son is 19, he is also a customer with Natwest and is facing same experience. I went to two different Natwest branches. The response I got was shocking, the staff were rude and arrogant, they blamed me for miscalculation when I tried to show the proof of my explanation they didn’t want to know. The staff must be aware of what is happening, why getting the same response to such an important issue. There is no customer care with This bank. Can we have our money back please. By talking to other people, there a number of people facing the same experience with this bank."