"The worst bank in the world. My daughter was 19 when she was scammed. The bank treated her like a criminal and they completely dismissed that she was 19 years old and treated like she had many years of experience in banking. In addition to this it is virtually impossible to get to speak to anyone and then you’re batted back and forth from one department to another without getting the support you need. Completely disgraceful. Thank goodness i’m with First Direct and have been for 23years. The best there is in customer service"