Incredibly poor experience with Natwest. I'm saying it now, Don't bloody bank with them! I had been unwell with PTSD the past two years and that basically meant I didn't check my finances for a year or so whilst I was unemployed. So after recovering enough to finally get a new job and start earning again I try to log into my online banking to see how much money I have in there, and to see if my new wage went in. Natwest had locked all of my online banking and accounts. I was advised to go in branch - So I did. Staff told me because there was no activity for 12 months they closed my account and put all of my money on hold?! Absolutely no contact from them during this time, no bank statements, nothing through the post to notify me of this happening. I have just opened up a new account with a different banking company and am going in branch today to transfer all of my money to my new bank! Absolutely disgusted. I was with Natwest for 10 years and this amount of 'service' is just unacceptable! Don't even bother with them!