"No transparency with unarranged overdraft fees. A £6 transaction became a £260 charge because the bank failed to alert me I was overdrawn. Despite asking for text alerts as well as email as the primary contact method, I received no emails or texts (but I did get a letter 2 weeks after the transaction - useful when you're not in the country).
Just phoned an operator to confirm text alerts for unarranged overdraft usage - he put me on hold for 20 minutes then picked up again and accidentally (?) hung up on me.
Don't waste your time with this awful, deceptive and sh*t customer service excuse for a bank."