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"No transparency with unarranged overdraft fees. A £6 transaction became a £260 charge because the bank failed to alert me I was overdrawn. Despite asking for text alerts as well as email as the primary contact method, I received no emails or texts (but I did get a letter 2 weeks after the transaction - useful when you're not in the country). Just phoned an operator to confirm text alerts for unarranged overdraft usage - he put me on hold for 20 minutes then picked up again and accidentally (?) hung up on me. Don't waste your time with this awful, deceptive and sh*t customer service excuse for a bank."
Posted 1 year ago
Natwest is rated 1.87 based on 139 reviews

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Alice, Customer Support