Absolutely no-one to talk to with a fraud case as they either have such a foreign accent so you can’t understand or they don’t listen, fob.you off to trading standard and take up to 2 weeks to investigate your case, I’m sure the fraudster could have travelled around the world and opened numerous bank accounts, laundered stolen money in every country until someone stops them. What an absolute shower if s##t they really are. Get a better service from the doctors and that’s saying something?? why have a fraud team you might ask, realised an hour after being scammed and rung bank as I know they can request a bacs transfer back. Oh no, wrong bank to be with, investigation takes up to 2 weeks, too late they have closed account and left the country 😟 unbelievable. Think the only way forward ombudsman. Even the police have done more. I’ve spent several hours on the phone as we have a personal account as well as business for over 30 years and you’d think that you could actually speak to someone who actually cares and be able to speak to a head of department, thought customer service was what it’s all about nowadays. The moral of all this is DON’T BANK WITH NATWEST!!!! 😟😡🥵😡