Been reading the reviews below and exactly the same happened to me on 17th April 2023. Locked out of all of my accounts without any warning or anything. Done absolutely nothing wrong and not overdrawn etc. They said they are in their rights to tell me nothing and I will receive a letter from the ‘central bank’. Can’t tell me when this will be and wouldn’t even give me my direct debit details so I can transfer. They are the worst bank ever and do not care about their customers. Banked with them for over 20 years and now this. They treat you like you are a criminal when you have done absolutely nothing wrong and just cut everything off - savings, current account, ISA and my children’s savings. Please do not bank with them or switch banks immediately . It is criminal what they can do with know explanation or warning. Lucky for me I bank elsewhere. Good luck to anyone who does bank with NatWest!