Let down by NatWest Absolutely disgusted with the way NatWest have dealt with this situation after being scammed to pay off for a holiday that we did not receive and paid the good part of half a year to receive the holiday on the 31st had informed the bank of the situation unfortunately the person that I spoke to the first time on the phone was very rude and made me feel like it was my fault and I was stupid for booking a holiday online and not checking when I tried to explain to him that I checked as much as I can With the sources that was available to me at the time and everything seems fine I was very badly insulted as a result NatWest complaint compensated me £60 for the way I was dealt with but refused to take on the case as I told them the first time that I will try and get in contact with the retailer which I did which they lie to me as well and told me they would put my money back in and they haven’t it is such a shame that such a high named bank Deals with customers in this way and makes it seem like they condone this sort of behaviour and they wash their hands of their customers and leave them with what has happened since now I have taken the case to the financial ombudsman and I’m sure they will do a better job than what NatWest have done very disappointed