I purchased a Natuzzi sofa from Designer Sofa Reading but was directed to Brent Cross as Head office. Absolutely awful customer service, not interested in listening or accommodating. Two ladies openly arguing in telephone conversations in order to protect Jamie, who never talks to anyone, the girls made it worse for him and the team. I am amazed Natuzzi endorse them and that they do not accept or recognise faults in manufacturing. They send Hide Leather to file a report his customer service is as bad as theirs and you have to accommodate him as he can only attend on a Thursday. My complaint is excess material on one seat and I'm told its normal..you can see from the photos that it clearly isn't.