My dog's absolutely love this pet food which I normally bought in my local supermarket, so I thought I'd buy it directly from the supplier but unfortunately I had my order declined due to the fact my son had recently moved back home due to unforseen circumstances, so I was very disappointed to learn that even though we are two very separate people because he now shares the same address as me I couldn't have my own account which I feel was wrong, because in this day in age many people are living in house shares and want there own account, so for that fact, I'm totally disappointed with customer service and I will make sure I will let all of my friends and family know of your policy. 😔