Our recent experience dealing with customer services has been somewhat disappointing! We unfortunately went to change some items via subscribe, but it wouldn’t allow us and as consequence had to cancel this subscription and reopen a new one. Between doing this, somehow Naturo took two payments for £120.00 each when I’d cancelled the one? On contacting customer services, I explained the situation and they said they would check the issue and resolve it. Two days later, I got a email stating my original order had be shipped, and I thought this was being cancelled?? On ringing up customer services I was informed that she had taken the previous day off and would arrange a refund which would take between 7 to 10 days to hit my bank account? The food I didn’t want has since turned up and has been sent back??? Not a great experience dealing in this matter - disappointed and no mention of good will gesture which you would expect from a reputable company. Seriously considering cancelling this product and going to another competitor as important when things go wrong, it’s acknowledged and resolved in a timely manner and to the clients satisfaction.