Awful experience, parents should avoid I would strongly recommend all parents to avoid buying ANYTHING from Natural Baby Shower. I am astonished to see so many positive reviews on this site. I really wonder how they can be. I certainly dont recognise them from my experience. They have been incredibly unhelpful regarding a faulty product I bought from them. The leg rest on a bugaboo buggy suddenly snapped whilst our toddler was sitting in it. This left exposed metal ends but luckily our son wasnt injured. I have sent them very clear pictures, but they just hide behind the manufacturer and pass responsibility to them. They even tried to fob me off with an outrageous and unbelievable denial from the manufacturer who they said alleged the break was caused by an "external force". Of course, no elaboration whatsoever on what an "external force" could be. It's a very convenient phrase for avoiding any responsibility in life, it's not our fault, it was an "external force" that did it ! Natural Baby Shower won't do the RIGHT thing and replace it and then take the issue up with their own supplier Bugaboo. I'm their customer and put my trust in them. I had a frustrating series of exchanges with their customer service team, they are just repeating evasive scripted responses, saying they cannot replace the product "at this time", they cannot override the manufacturer. Of course they can, nobody stops them from stepping up themselves and doing the right thing and replacing the buggy themselves and then taking the claim up with their supplier. But they want their customers to lose, not themselves. The worst thing is they are also pretending to be helpful and saying they can put me in touch with the manufacturer, as they want to get rid of me. I definitely will never buy a single thing again from this company and I'd advise other parents to avoid them also as once they have your cash, you and your family are on your own