Absolutely rubbish customer service as my sister had told me, before I even went into the branch in my town. I tried to open an account online and for some reason, the attempt was botched. I went into the branch, and after half an hour, they couldn’t find any reason why my attempt to open an account had failed. Then I asked about ID to open an account, resulting in their “staff” standing around going through the ID I had brought (not photo-graphic as I don’t have it) and looking at me as though I am worthless, as I had my Council Tax bill and my Benefit Decision Notice. I tried again online to open an account, by phoning their number - someone said you can’t open another basic account (which is the only one they would offer me) if you already have another one with another bank. I went online and got a standard current account immediately with Halifax - and I asked them can I have an account with another bank at the same time, they said yes, and were kind and helpful. No messing around, they just let me have the account I wanted. Very kind and helpful and very good bank, better than my existing bank actually. No problems at all.