Toby Couch
Took the night coach from London to victoria on the 406 on the 20th of June the first driver was amazing very friendly but got off at Exeter he would get out the coach to help unload luggage, the second was also very good and also got out to help unload luggage he changed with the third driver at Plymouth national express depo and the third stayed in the coach and helped no one with luggage when I got to my stop at St Erth I waited for the driver to open the door and to assist with the luggage but drove off instead, meaning I didn't get my luggage at my stop not that it mattered as I got a phone call from a guy who told me he found my luggage at newquay bus stop so I guess my luggage was taken off by another passenger at Newquay bus stop and not put back on since the driver sat in the bus not paying attention to what they were doing, now the man who phoned was taking a national express coach back to London and I still don't know where my luggage is since he has not answered any more phone calls and just overall dissatisfied with the third drivers attentiveness of the 11pm 406 service from Victoria coach station to Penzance on the 20th/21st of June, I have had a reply on trust pilot to a review i wrote there to say that the driver is at fault and have also phoned lost property to be told I will still not be compensated for my luggage even though it was the third drivers negligence, do not use national express as they only want your money and will not under any circumstances compensate you if they are at fault for your lost luggage
5 years ago
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National Express has a 1.6 average rating from 323 reviews

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