The bus broke down on the way - got flat tire. One of the other travelers said it was second bus in the same day that had this issue for him. This only points to horrible technical staff of the vehicles. Your buses should be regularly checked for technical state. We didn't get alternative means of transportation to the airport in reasonable time (not even over an hour after the accident), resulting in most of people being forced to take taxi and pay much more additional money for the transport to the airport and several even missing the flight. Communication from the driver was horrible. We were stuck at the side of highway which felt like endangering the safety of the passenger. I filed the refund request and I really hope it will at least be processed. Overall the transportation to the airport is not reliable and I will not ever take it again or recommend it to anyone.