{national express is a scam taken peoples money} i have all evidence if they come for me. my advice if you have a flight schedule or important schedule please don't use national express. a word is enough for the wise. i was fired from my job because of national express i lost many contracts in my 7years of using national express, they have never come in time, always coming 40 mins,1hour sometime nearly 2 hours late. on some occasions the bus never came at all. I WAS ALWAYS ON TIME NEVER LATE when you approach them they will tell you to call their complaint phone, it will take an hour to get to them on the phone. they then tell you to email your compliant and when you email them they will tell you cant get a refund because THE ONE TIME I CAME LATE Recently i booked for 9 35am i missed the bus due to me coming 25 mins late because my local bus was delayed. fortunate for me the 10.00am bus was there and wasn't full i explain my situation them, they insisted i bought new ticket i pleaded i don't have any money but they didn't listen, i became angry and asked why is it that when your bus come nearly 2 hours late, you don't give refund they didn't give any answer.