16-1-2024 Reference: NE84743443 Busticketnr. RRAV8069 I booked an RyanAir-flight and accepted the offer of the bustransfer to the airport. I did not received the busticket on time, so had to buy a second more expensive ticket. RyanAir did not want to help me and after a week they told me I had to contact National Express. National Express did not want to help me either because they needed the request within 24h. I wonder if I get my money back. This feels like I've been stolen and from RyanAir I can expect terrible service, but I did not expect National Express to be worse. I demand £11 and a compensation for the more expensive ticket of £7,50. Besides that this matter cost me a lot of time.