Bear with me for a fully detailed review. I missed my journey to Leicester from Golders Green due to issues on the underground. I attempted to book my journey, but the system indicated that all seats were booked. After waiting for 2 hours to express my situation and inquire if any passengers had missed or canceled their journeys, the next bus arrived. I explained my predicament, but unfortunately, there was no availability for the next journey. The driver attentively listened to my situation, checked my previous tickets and travel history (approximately 12-15 journeys I've made over the last 2 months), and then a kind gesture occurred. An angelic moment emerged through the driver, who allowed me to board the bus. While today's experience left me frustrated and words could hardly capture my feelings, my journey with EMR trains was profoundly exasperating. Despite having email tickets (rather than physical ones), I was denied the opportunity to sit on the train. I was compelled to purchase new tickets, which eventually cost me three times the original fare. This experience reaffirms why I consistently recommend choosing National Express over EMR trains. The EMR staff's behavior was significantly lacking, and I urge fellow passengers to direct their business towards National Express, not EMR trains. I'd also like to mention that I encountered a commendable bus driver during this ordeal. Although I don't have his name, he was a disabled driver with limited arm mobility, yet he displayed exceptional skill and kindness. I applaud the exceptional customer service provided by National Express and all their drivers.