I hope this is of use, particularly for solo travellers. I arrived at Chorlton St bus station at 7.20pm for the 7.40pm to Blackpool. I am disabled and walk with a stick and I'm not good at standing for long periods so I was greatly relieved when upon arrival I saw the station illuminated sign displaying, ' 7.40pm for Blackpool now boarding. Go to Gate C.' I was stuck in a queue for a little while as other coaches were boarding from the same Gate. I finally made it to the coach door and the 2 drivers were engrossed on their phones. They looked most put out that I had come to board. "WE are the drivers and WE tell you when you can board!" said one aggressively. I explained that the display board was stating to go to Gate C as the Blackpool coach is now boarding. "You'll have to go back!" he bawled. Disappointed and somewhat crest fallen I headed back to Gate C. "Not that Gate!" he ordered loudly and indicated a Gate further away. I went through that Gate and got stuck in a long queue as the Birmingham coach was boarding there. My legs were now throbbing and I was in some pain. I got to the Blackpool coach and I was turned away AGAIN even though it was now less than 10 mins to departure. The ill manners were now becoming threatening as he insisted I had to queue yet again. Another queue had been forming outside the station [dangerous?] and I had to join that one. I eventually boarded with less than 5 mins to go. I had been using the train previously but decided to try National Express after all the disruption. I'll go back to the train because at least all the staff are polite and helpful, not threatening, unnerving and bullying.