It was so useful to make one phone call to NAC to arrange for a technician to visit to repair our fridge freezer, knowing that we would only have to pay one fee. It was arranged for a technician to visit the next day but when the technician contacted us and he heard that we had to turn the fridge freezer off and empty it, he made arrangements to call later that same day. Paul was polite and professional and was quick to diagnose the problem of frozen up freezer drainage hole. This required the removal of an internal panel in order to thaw the ice. Once this was done the fridge freezer was as good as new and saved us the expense of buying a new replacement. All in all an excellent service that I would have no hesitation in recommending NAC from our experience. Thank you