Washing machine fault- torn door seal. Engineer was fantastic, cannot fault them at all. Website is incredibly misleading. Despite NAC advertising “Same and Next Day Repairs” and that “torn door seals” are a common fault they had none in stock so we had to wait the best part of a week for repair. In addition despite advertising “best rate on parts” they were over 75% more expensive than sourcing a very common part from the likes of eSpares.co.uk or PartsCentre.co.uk. I can only assume NAC have a very large mark up on price for such a big difference in premium. Please note you also have to pay for the shipping of that part to NAC. NAC will NOT repair your appliances unless any parts needed are purchased through them at inflated prices.