We paid to have NAC repairs come out twice to fix our washing machine as our clothes were coming out cold. The engineer said it was because we were over filling it. Then we got them back when the motor had failed and the same engineer came and said that the motor was no longer being made. However, we took it to a 3rd party after this who was easily able to retrieve the new motor, and also informed us that our heating element had packed up, asking us “do your clothes not come out cold?” After reading the many other reviews of people having the same issue. I’ve emailed customer service 3 times over 3 months and been fobbed off with a “we will get the engineer to get in touch”. Also: it's incredibly difficult to post a bad review if you had a bad experience, lots of positive reviews pop up so they are one of “those” companies… It has also been very difficult to post this review up on their new "Review.IO" platform, as they have tried repeatedly to take the review down.