Service from start to finish was horrific. Engineer first attended in mid-August initially due to an issue with smell coming from the drains of our dishwasher - the machine was in working order at this time other than that. Advised that a part would be needed and that it would need to be disconnected due to a faulty earth cable. Returned two weeks later with the wrong part. Contact centre then told me it would be a 6-week delivery timescale for the correct part. Asked for this to be expedited which was bluntly ignored. In the end, the engineer returned 17 weeks after the first visit to fix the issue. Had many discussions on the phone and on e-mail with the contact centre to which the only response I ever got was 'we can only apologise'. There was no attempt to offer compensation of any sort nor was there any effort to expedite the part. When asked - on several occasions - to speak to someone more senior, to escalate my complaint or to even provide a complaint reference (a legal requirement), they refused or simply did not respond. Due to the lack of sufficient response - or occasionally lack of response altogether - I attempted to reach out directly to the company MD. Unsurprisingly this was met with no response. The only positive was the engineer seemed to be friendly and professional. I would not recommend using this company to anyone and will be looking to report them to trading standards.