Best customer service I've had in a very long time, really helpful staff who are actually instant to reply! My dad suffers neck pain and finally with the pillows he is sleeping all night. The initial pillows are a medium-firm which he struggled with but Panda were quick to send out a softer version to try instead - which is super soft and comfortable, so now we've both got one. And the bedding and duvet are so soft and cooling, like sleeping on a cloud - so much so the dogs keep kicking the cotton throw off to sleep on the bamboo bedding! Absolutely fantastic company, staff and products, highly recommended.