I've been soo excited for my Panda stuff and I was not dissapointed! I'll review each thing. Towels: A-MA-ZING. I didn't expect to love them as much but this is probably my favorite item of everything I ordered. The softest most luxurious towels I've ever felt. They also dry really fast and are an amazing size. The hanging feature is an added bonus! I haven't washed one yet so we'll have to see how that goes but I think it'll be fine. I am beggin Panda London to make a bath robe with this material and put me on the waitlist ASAP. Bath mat: Neither good nor bad. Probably not worth the money but it's okay, I am happy to support Panda. Mattress: Soooo good, I only just got it yesterday so its not even fully expanded yet but I slept like a baby. Hybrid pillow: It is a bit too high for me but maybe it will get better with time? I still slept great but I might get the full bamboo pillow eventually for something a bit less "tall." That being said my partner thinks it's absolutely perfect so it just depends on the person because the quality is amazing. Mattress protector: Havent tested it out in terms of water-proffness but it seems good, and did not make any noise while we slept which is great! Ok now I am just waiting for the hybrid bed sheets to be in stock so I can purchase ASAP (and the bath robe I mentioned earlier ;)) Delivery was good, it was going to come so fast that I had to ask for a 2 day delay. When ithe mattress arrived, they left it outside my bedroom because I have carpet floor and the delivery person didnt want to ruin the carpet with the trolly wheels, very considerate. I unboxed it by myself and it took some effort but within 6-8 minutes the mattress was out and ready for expansion! :)