I've been a professional with MyJobQuote for three years, and spent hundreds with them purchasing their £7 - £15 paid leads (which they advertise as "free" to the public). I recently asked them to refund a non- responsive lead, and they firmly refused as it was out of their "24 hour window".. unlike Bark.com, who will at least sometimes refund leads that won't answer your calls or return your texts, (as 24 hours isn't very long for many people who work to reply) I said, OK, that's a shame as I'm quite busy at work and looking to purchase credit packs on my main websites i use (MyJobQuote.co.uk and Bark.com) and am hesitant due to the inflexibility of your refund policy (which i rarely ask for), but it's your choice. No response. A few days later, I went to purchase a (£12.60) lead and saw that my credit balance had gone from 57, down to 10! (I paid for 51, and 6 were for credits from replies to questions on their site, only answered a week ago.) I got in touch, and they asked me to confirm how many were lost and they would "look into it." No reply. A few days later I go to purchase a (£7.40) lead with what i thought i had left - and now my credit balance is down to 3! I emailed their support about this further issue, who still hadn't replied to the previous message from 4 days ago yesterday, and I'm still waiting to hear back from them. No telephone number, and clearly not replying to emails 24/7, unlike Bark.. a lot of my bidding happens at the weekend! It's unfortunate, as the leads have been decent when you can find them, but the customer service and support to the tradesmen who pay their wages really let's them down - and frankly, other sites have a much higher volume of potential leads and a (slightly) more transparent bidding structure. UPDATE - They are adamant that they won't refund the credits I paid for, or the free credits I earned for answering their questions - apparently, credits (even purchased) expire after 6 months! Unfortunately, I was out of the country for a number of months due to a grievance and sorting their affairs, so I didn't have a chance to use up all of them before I left - they didn't care. They also sign emails anonymously, and won't confirm multiple name requests (a little creepy, considering the person(s) I'm speaking to know all my details..) If I treated my clients this way, I'd have no business! Shocking customer service.