One of the worst courier services out there !, paid for a parcel to be delivered to a address and they made a complete hash of it, their reply afer I made a complaint was "it was delivered within the vicinty of the address" WTF is that suppose to mean ???, so he parcel is lost ? ok need to get the recipient to fill in a denial of delivery form ? how do I sed that to the customer on Ebay ? cant be sent via Ebay message ? their reply "yes it can and if you dont have an answer within 14 days we will take it as you no longer wish to compete the claim ! even if you mange to get a hold of them which is a nightmare in its self !!! So be very carefull when using MYHERMES even if you take extra ins they will do everything in their power to shaft you, even when they know they have made a complete ass of it.