Awful! I've been receiving 3 parcels a week on average for the last five years. Only twice in that time have I not received the parcel. Both times the parcel was being delivered by Hermes. I avoided them after the first time, but unfortunately, Amazon used them for something I ordered on Black Friday. I've waited in all day for the last 8 days with the phone on and they have used up all their delivery attempts. Now it's going back to Amazon. Not once have they come to my flat. Not once have they called me despite me having Amazon give them my number 3 times and telling them I am always in. I told them if they called from outside that I would come down to their van/car to collect the parcel. They didn't even have to leave their car/van and they still won't deliver or call.