THE WORST customer service EVER!!! THE WORST customer service of any company I have experienced globally. So here we go... Sorry for the essay in advance. Yesterday I ordered a parcel and paid for next day delivery at extra cost as I was buying it for this evening. I was up at 8 am and sitting downstairs waiting for the package and checking the tracking every few minutes to see when it was updated. It suddenly updated saying delivery attempted. I ran downstairs and there was no sign of anyone even though they supposedly had tried to deliver that minute. No card was there?. I share my front door with my neighbor so I knocked on his door and he opened it and assured me no one had rang his bell. I looked outside and saw there were builders working outside next door and they also told me no one had come. I tried calling Hermes about 3 times but there is no option to get through to a person it just hangs up. Yep... they charge 11p per minute to be spoken to by a robot and refurred to the website. I then tried using the hermes chat on the website. The lady I spoke to was helpful but refused to transfer me to a manager or get someone to call me back. I informed her I got no card so she called the courier. He answered and said he would retry deliver before 8 pm... Before I could reply she had ended the chat. This was no good as I had to leave here by 7 latest and had been sitting in all day. I tried the chat and another person answered. I went through the whole thing again and she called the driver who said he would make sure it was earlier than 8. Gets to 5:30 pm and no sign. Tried to chat again in case she could give me an update, and she says he tried to deliver so it will be 24 hours later. I complained and she said the courier's phone is now off... Disgusted that there's no way to speak to a person and that the staff can just get away with lying... 10 hours later and I'm still in the same spot. No sign...