This is the third time I will be using Bespoke Room to help me complete the furnishings of the rooms in my apartment. To date we have used the ‘Mini Makeover Experience’ package to help us bring our freshly decorated rooms to life. After doing most of the actual decorating ourselves (stripping, sanding, painting), when it came to the furnishings...I had no time or energy left to dedicate to this. This is where Bespoke Room became our hero’s and did most of the legwork for us. All I had to do was show them a couple of images of the look I wanted and they did the rest. We have worked with a wonderful lady called Olivia for all three of our rooms - Master Bedroom, Kitchen and Hallway. She was great - so very warm, approachable, lots of ideas, super patient and most importantly for me, she had the energy and enthusiasm which I had started to run out of. Feeling this energy from Olivia really helped me to enjoy the final stages of completing a room. The process of working with Bespoke Room is super easy and no question or change of mind was ever too much for Olivia. She has the patience of a saint. Once we had finalised the items we wanted to buy we then got handed over to our personal shopper, and in our case, the lovely Remy. I wish I could keep Remy to manage my life. She is brilliant. She completely managed the whole shopping experiencing for us - processing the orders, managing the vendors, asking questions on our behalf to the vendors, helping us to sort refunds and post items back, escalating any troubles if items have arrived scratched or incorrect - even talking to a delivery driver on my behalf when they were very muddled and I was strapped for time. Everyone needs a Remy in their lives. When you think about how much it costs to utilise the Bespoke Room ‘Mini Makeover’ package and the service you get in return - its a no brainier. I feel very lucky to have come across Bespoke Room. We were so happy with all our finished rooms that we have decided to use Bespoke Room to help us finish our final and biggest space - our Living Room. This time we will be opting for Bespoke Room’s ‘Complete Design Experience’ package so they can help us plan out the space, give us 3D room plans and of course do all the other stuff that makes this process a dream. I can’t wait this time as I know that Olivia, Remy and all the Bespoke Room team will be there to do most of the work for me and leave me with a fabulous room.