Failed to take dealer information until after 2nd round of checks had come back on my application as well as a a firm offer for finance (which included the vehicle check). I was promised a phone call back straight away, on the Friday as these details were finally taken, but this never came. I attempted to chase things on the Saturday but my work hours clashed with the call centres opening hours so finally got a response on the Sunday only to find out that the dealer checks hadn’t even been started. Nothing got done until the Monday morning despite the apparent attempts from the call centre. At this stage I was apparently pushed to the front of the que with things but was further held up as the paperwork I needed to sign and send back had the wrong figures on it. Despite this being resolved and still being pushed to the front regarding payment I didn’t get confirmation until 6pm on the Monday. In the background the dealer was being messed around, being chased for payment details that had already been supplied and that were on the system. On the Tuesday, they were advised that payment (despite all the promises to me) could land at any time up until 8pm that night. If it weren’t for a final push from me with the dealer I wouldn’t have been able to collect my car until Thursday (sales guy not in on Wednesdays). This was all down to a failure to obtain all information in a timely fashion and act on it when it was received, you made buying the car an absolute ordeal and I wouldn’t recommend you to anyone based on the service provided!