I applied with mycarcredit, took couple days to even get it sorted found a dealership myself, cargiant. Was then told to fill in their online portal upload driving license and payslips. I did. After I was told that the finance company will not pay out till I go cargiant and test the car, I did. I went to cargiant I had to put down a non refundable deposit to hold the car, I spoke to Gary and Chelsea who told me that I should put the deposit down and that my application is fine, I told them it is non refundable. They still told me I should put it down ( which they are no denying although there is recording). This was Wednesday last week, only today have they called me to tell the finance company now needs bank statements and cargiant have said if it is not sorted out by tomorrow the car and my deposit will go. I have requested to get my deposit back still waiting from cargiant, I probably will not get it back. Josh a manager at mycarcredit is also taking no responsibility for the actions of Chelsea and Gary. I am appalled, poor customer service from all three people. Why make someone put a non refundable deposit on a finance application u have not 100% been approved on!!!!!! Waste of time and stress. This has gone on for 2 weeks and still nothing is sorted. Ridiculous, rubbish money stealing company. They give you false hope. They do not what they are doing