Brianna was a pleasure to deal with however the process I would describe as ‘clunky’ the process split over many separate phone calls and being asked to repeat the same information multiple times many times in a day sometimes even in the same phone call gets very tedious, one phone call I had to repeat my date of birth and address as security questions three separate times, I had to go through the same identity security check twice today going through the same questions. The garage supplying the car has given me the same feedback about the dealings from their end also.