This company should be avoided at all costs. As well as offering you pittance for your items, on receipt of them they will then claim to ‘reject’ them on the grounds they are falsely either ‘damaged’ or ‘missing’ and then refuse to return them back to you unless they’ve quoted you above £15.00 per item to begin with, which is highly unlikely since books and DVDs typically sell for pence as opposed to pounds on their site. As in my case they claimed DVD box sets which were NEW, UNOPENED and still with the plastic covering on were all considered either “missing” or “damaged” and because none of them were over £15 they kept ALL of them, around half of what I actually sent them. Frustratingly, as I learnt to my detriment, they then covered their sorry arses by cleverly worded small print which is neither clear or arguable since it serves to only cover their underhanded tactics. Another example of this was when they initially offered my son £21.88 for an under used PSP Go still in its original box with everything in tact, only for them to make a revised offer (10 DAYS later) of £2.80, following their so called inspection which found it to be ‘incomplete’. Again this was an unsubstantiated claim on their part. I did get it back, in the end but only because they originally quoted me over £20 had it not been over this amount they would have kept that too. In a nut shell this company makes money from ripping people off. Their conduct is nothing short of contemptible and if you question it (like I did) you’ll get an arrogant response back which ‘thanks’ you for your email along with a copy of a small section of their less than transparent ‘terms and conditions’. What should be in that small print is how they will make false claims as to the condition of your property or state (also falsely) that items are missing as a blatant attempt to prevent them from paying you what your owed and what they quoted you to begin with. In my instance I was quoted £106 for 138 items. In the end they paid me £40 and kept hold of every single item they claimed to reject!! The majority of the items was stuff my kids wanted to sell, things they didn’t use or hadn’t even opened like dvd etc just to get a bit of extra money which is the sole reason I’m driven to write this. Worse still is that they don’t even tell you in advance what their so called final offer will be. They will just pay the heavily discounted revised amount straight into your bank account with prior consent based on the presumption you are in agreement, whether you are or not!!! When you confront them they will tell you they acted within the constrains of the law but even if that were true (and right now it’s already consumed me more than it should) it doesn’t discount from the fact that they acted in such an unscrupulous fashion which is totally driven by greed. So to those of you that will be hoping and perhaps expecting to make a bit of extra money from trading their unwanted items ‘with ease’ (like they state on their website) the truth couldn’t be more different. You don’t get ‘cash quickly’ either, that too is an unsubstantiated claim of theirs. What they will ACTUALLY do is rip people off to serve their own ends by misleading customers into thinking they are entering into a honest transaction but BE WARNED YOU ARE NOT!!! So don’t bother either keep hold of it or better still give it to charity like I wished we’d done as your’ll feel much better for and if you can discourage others from using this site and use social media to spread the word, like I say avoid at all costs!!!