I purchased a so called ''pristine'' phone in December. Looks wise apart from a couple of scratches it was pristine, but it had and still has some issues. The loud speaker is busted and the bluetooth has a lot of problems. To be fair I contacted them and they offered to try and fix it but for that to happen I'd have had to send back the phone and stay without one for god knows how long and they also said there's a chance they'll wipe the phone clean, who would want that?! The phone shouldn't have been faulty in the first place. I asked to get some money back to pay for a local repair place who would fix it for me on the same day and they refused. Guys if you're looking to buy a phone and you can afford a new one, just buy it, it was my first time buying a refurbished phone and I regret it.