I ordered a phone for my 10 year old for Xmas. When he opened it on Xmas day the phone was locked despite me ordering an unlocked phone. He was gutted and couldn't understand why his gift from Father Xmas didnt work. I sent it back on the 27th with the label emailed to me asking for a replacement to be sent as a priority given the circumstances. Its 3 working days later and all am I getting is automated replies form music magpie stating there is a backlog and it will be dealt with in due course. There is no way to speak to anyone or any live chat. I am deeply disappointed with the lack of customer care. My poor son is still waiting for his Xmas gift and at present I have no idea when another one will be sent. Extremely disappointed with the service and lack of personal communication