If I could leave a zero rating I would. I sent my iphone 8 to MusicMagpie in perfect condition and was told I'd get £220. When it arrived I was sent a revised offer of £60 saying there was a crack in the screen. I tried to call the number on the email to start a complaint - this number has been disconnected and you can no longer call MusicMagpie. So, I started an online chat, which disconnected half way through so I had to start again. I was emailed some incredibly low res images of damage to an iPhone and was told that the packaging that the phone was sent in was not damaged (MusicMagpie don't have images of the packaging so I'm expected to take their word for it that the phone wasn't damaged in the post) so that the fault lay with me as I didn't take photos of the item before I posted it (MusicMagpie do not tell you this in the packaging instructions they send through). I am told the fault lies with me and there is nothing they can/will do to escalate my complaint. DO NOT USE THIS COMPANY they're an absolute joke!