Appalling, never again.
On the face of it, fine until you have a warranty claim.
These guys are crooks and/or their stock keeping accuracy is woeful and they’re blindly unrepentant. I also now understand their refurbishments do not usually use OEM parts, or even good quality substitutes.
Hence my need for a warranty claim after 11 months. The two iPhone7’s they sold me for a cool £300 per phone both died simultaneously for no apparent reason (screens and cases intact), but they now tell me one of them has an IMEI number which does not match their records and are using this to dodge the warranty claim. Fine if true, but it’s clearly the identical phone they sent me. This IMEI number appears nowhere on the paperwork issued with the products and so is clearly unverifiable to me and to anyone else outside the company. The perfect scam.
Be warned, I suspect strongly this is not the first time they’ve pulled this stunt and I’m now down £300, or more if the next one goes! I’m complaining to Trading Standards.
If nothing else, make a clear dated note of the IMEI number on any phone purchased with these guys (I hope not for your sake) or indeed anyone else as soon as it is delivered.
4 years ago
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